Highlights: Enabling telework: Surry County’s government employees can now reliably call, message, text, vide...
Bionic’s third age of CX: hybridising digital and world-class human service
“We’re entering a third era of customer experience,” argued Glyn Britton, Bionic’s Chief Customer Officer, at ...
5 Tips to Build a World-Class B2B Customer Support Organization | #customersupport #supporticket
A customer can be very satisfied with the products and services of a company, but that doesn’t mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support.
7 Customer Service Values of a World-Class Support Team | #customersupport #supporticket
Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything...