I’ve had plenty of good ideas about how to build and improve my business. I’ve taken classes. I...
How CX software helps your support team do their best work. | #customersupport #supporticket
Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. ...
8 ways to use MURAL to tackle work projects
I used to downplay the value of visual thinking. Having a long, descriptive piece of text was my idea of the u...
10 Small Business Marketing Strategies That Actually Work
Opinions expressed by Entrepreneur contributors are their own. If you’re a small business owner, then...
How programming and QA should work together
When I began my IT career, I was a QA tester. But sooner rather than later, I was asked to program to learn mo...
Ensuring security in financial services hybrid work environments | #customersupport #supporticket
Highlights: A hybrid work environment creates additional challenges regarding data security for financial ser...
Personality Clashes Occur At Work | #hrmanagement #hrexecutive
Opposites don’t always attract. No doubt we’ve all met someone we struggle to get along with, and sometimes we...
How to Write a Complete Statement of Work [2022 Best Practices]
Effective collaboration starts with clearly defined expectations and everyone agreeing to the terms for workin...
Bert, Ernie & Kathleen: Redefining what it means to work from anywhere | #customersupport #supporticket
Highlights: Kathleen Milbier and her rescue poodle-mix Ernie, work from “Bert”, a 60’ sq. ft Winnebago Travat...
Swamped With Work? 10 Steps to Achieving Better Focus
When you’re swamped at work and need to achieve laser focus, what’s one action you take to help you? Why? The...