ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
OVO Energy on change management and digital transformation – Econsultancy
Back in January, OVO energy acquired SSE Energy Services (SSE plc’s household energy and services business). T...
Once Called ‘Chinky’, How Sonia Became A Symbol Of Societal Transformation
Engineering or Medical? Millennials grew up in the aftermath of this superfluous crisis situation. Perhaps gen...
Blue State’s Lizi Zipser on Covid-19 and digital transformation at charities – Econsultancy
For charities and non-profits, the Covid-19 crisis has been an extremely challenging time – but also one of op...
The story of a 3-year digital transformation at Electrocomponents, taking it to a top-5 growth stock in the FTSE 250 – Econsultancy
The response to Covid-19 has accelerated trends towards digital with 59% of UK CEOs having digital transformat...
96% of enterprise leaders are prioritising digital transformation as consumers rapidly adopt digital – Econsultancy
The latest phase of Econsultancy and Marketing Week’s ‘Marketing in a Crisis’ research, which surveyed more th...
Covid-19 Accelerates Retail’s Digital Transformation
The global coronavirus pandemic has significantly and, perhaps, irreversibly changed the way the retail indust...
Digital Transformation at Lightspeed – Econsultancy
Despite a global strain on marketing budgets during the Covid-19 pandemic, nearly 60% of strategic initiatives...
Are You Ready For the Digital Healthcare Transformation?
The healthcare marketing funnel looks something like this: Awareness, Consideration, Evaluation and Decision. ...
major brands are delaying investment in digital transformation when they need to bring it forward – Econsultancy
The recent coronavirus outbreak has caused something of a catch-22 for businesses when it comes to digital tra...