Are you preparing for your next big presentation? Aside from preparing, writing, and practicing your speech, t...
Scheduling tips for a multichannel contact center | #customersupport #supporticket
Highlights: Multichannel contact centers require the right amount...
What to Say to an Angry Customer – 6 Quick Tips | #customersupport #supporticket
When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention. Sometimes bad software can prevent you from providing successful support to angry customers, but there are still a handful of ways you can communicate with them to alleviate their frustration.
7 tips for making the most of Microsoft To Do
With a gazillion to-do list apps available, finding the right fit can be an uphill battle. I’ve tried se...
Few Tips On How to Better Manage Employees Payroll | #hrmanagement #hrexecutive
Are you struggling to manage your payroll processes because of a lack of time or staff? Do you want to figure ...
4 Tips To Attract a Younger Customer Base
The need to allure younger shoppers today is redefining marketing strategies for retailers who know that growi...
7 tips on working across global teams in 2022 | #customersupport #supporticket
I’m currently writing from my family’s home in Toronto, Canada, which is a far cry from my own home in Dublin,...
Eco-Friendly Tips for Sustainable Manufacturing
A wide variety of human activities, which includes manufacturing, has taken its toll on the environmen...
Few Tips On How To Create an Inclusive Workplace Culture | #hrmanagement #hrexecutive
Many businesses take steps to create more diverse workplaces by hiring people of different nationalities, race...
6 automation tips for Airtable power users
Most people have a love-hate relationship with spreadsheets. To be honest, I’m a hater because I tend to...