Reading Time: 6 minutes Since the beginning of time, humans have relied on collaboration and communication to...
5 myths about managing permanent remote teams | #customersupport #supporticket
It’s increasingly looking like a full return to the office is unlikely to happen, even after the pandemic is o...
How SMB marketing teams can achieve growth
30-second summary: With remote work and the peak season coming in, creating an internal communicatio...
Microsoft Teams Pricing Breakdown | TrustRadius Blog
Microsoft has been near or at the center of professional business software for decades. In 2020, with the mass...
Microsoft Teams vs Slack, Which is Better?
As many businesses have moved to remote work, collaboration tools have been more important than ever. Two of ...
Why compliance teams must try RingCentral for Smarsh | #customersupport #supporticket
It seems like just yesterday that our primary modes of communication at work were email and phone. Yet, with t...
Enabling Collaboration of Customer Support Teams in Remote Environments | #customersupport #supporticket
“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways. Add family members and kids in school, all working or studying from home, into the mix, and there have been quite a few adjustments! And at that time, we were all hoping it would be more of a short-term situation.
How AI Can Enable Support Teams in the New Normal | #customersupport #supporticket
Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of o...
RingCentral Video and RingCentral Rooms brings teams closer together with new capabilities | #customersupport #supporticket
When the world turned upside down in early 2020, no one could’ve imagined just how different the concept of “w...
Ways To Better Manage Remote Teams
In 1994, on the 20th of September, 32 000 employees from AT&T stayed at home. This was not due to any sudd...