When it comes to customer service scripts, practitioners are as divided as people are about pineapple ...
15 virtual party ideas to build stronger connections with your team | #customersupport #supporticket
How many times have we said, “Things are going to look a little different this year?” We’ve honestly lost cou...
What is an “Agile” team? (And the impacts of remote work) | #customersupport #supporticket
In the ever-changing, turbulent world of modern business, flexibility is essential. Clients’ requireme...
Adapting agent monitoring and analytics for a distributed team | #customersupport #supporticket
Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost saving...
Team Building Encourage Exercises That Your Employees Will Love | #hrmanagement #hrexecutive
Making sure that your team of co-workers get along isn’t always the easiest of tasks. However, ensurin...
4 Things Your Marketing Team Knows That Can Help You Close More Business
November 13, 2020 6 min read Opinions expressed by Entrepreneu...
Finding the Right Candidate for Your Team | #hrmanagement #hrexecutive
Finding the right candidate to join your team is extremely important. The person you hire today will contribut...
7 Customer Service Values of a World-Class Support Team | #customersupport #supporticket
Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything...
How Employers Can Keep Their Team Safe
Your employees are the beating heart of your business. Without them, you’re going to struggle to make a profit...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic | #customersupport #supporticket
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After severa...