There’s so much about this year that we never anticipated. All the canceled plans and festivities. Upended vac...
What is a Work Order? | #customersupport #supporticket
What is a Work Order? A work order is a documentation of a job or service request that is issued to track and ...
Why compliance teams must try RingCentral for Smarsh | #customersupport #supporticket
It seems like just yesterday that our primary modes of communication at work were email and phone. Yet, with t...
7 Ways to Improve Customer Responsiveness | #customersupport #supporticket
It’s no secret that the significance of an effective customer service strategy lies not only in delighting exi...
The Small Business School Challenge starts tomorrow! | #customersupport #supporticket
It’s the largest virtual hackathon to help small businesses pivot to succeed in the COVID economy. It’s going ...
Enabling Collaboration of Customer Support Teams in Remote Environments | #customersupport #supporticket
“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways. Add family members and kids in school, all working or studying from home, into the mix, and there have been quite a few adjustments! And at that time, we were all hoping it would be more of a short-term situation.
How AI Can Enable Support Teams in the New Normal | #customersupport #supporticket
Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of o...
4 reasons why calling is still better than messaging | #customersupport #supporticket
It’s both an alarming cautionary tale and a deeply familiar one: on April 17, 2010, John Guide, an engineer at...
People, Business and the Pandemic | #customersupport #supporticket
We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how businesses need t...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic | #customersupport #supporticket
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After severa...