It’s hard to imagine that a little more than six months ago more than 1 billion students worldwide were disrup...
A Tale of Two B2B Customer Support Departments, Chapter 1 | #customersupport #supporticket
“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…” So begins the classic novel, A Tale of Two Cities, by Charles Dickens. It refers to the premise of the story: A time of despair and suffering on one hand, and joy and hope on the other.
Customer service costs: how to calculate—and reduce them strategically | #customersupport #supporticket
Good customer service plays an integral part in business success. Companies that commit to providing a high st...
Building better customer relationships: a comprehensive guide | #customersupport #supporticket
Strong customer relationships distinguish the great brands from the companies that just sell, well, stuff. Whi...
What is a social CRM—and how should you choose one? | #customersupport #supporticket
When it comes to consumer behavior on social media these days, it’s no longer just about sharing photos or upd...
The 30 Best Video Conferencing Software for 2021 | #customersupport #supporticket
Updated October 2020 With more people working remotely, staying in touch with your team can be a challenge. L...
Every time you check your email, your productivity weeps silently in the corner | #customersupport #supporticket
For most of us, our lives are bombarded with emails all day—the newsletters we signed up for (and forgot about...
5 tips for making the most of your digital campus | #customersupport #supporticket
From keeping students engaged with online learning to making adjustments on campus for a return to in-person i...
Top 10 apps for lawyers to boost productivity & work on the go | #customersupport #supporticket
Updated October 2020 Running a law firm isn’t what it used to be until 10 years back. Today, you need more th...
Soft Skills Customer Service Staff Need to Make Customers Happy | #customersupport #supporticket
Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.