Have you ever attended a meeting and felt like it wasn’t the most productive use of your time? Instead of enga...
Partnering to Build the Digital Communications of the Future | #customersupport #supporticket
Patience and pragmatism. The hard-won lesson of 2020. We have learned to be patient as the pandemic continues ...
Not Making a Decision is Still a Decision | #customersupport #supporticket
In business and in life, making a decision is easy when you’re working with a true partner and together can weigh all the factors involved towards making the right decision. In a specific example, the same can be said when it comes to making decisions that impact your B2B customer support teams’ success.
Nine reasons your customers want to be able to text support | #customersupport #supporticket
Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages ...
Using social media for small business: An in-depth guide | #customersupport #supporticket
To grow a small business, you have to wear many hats—that of a founder, marketer, accountant, salesperson, cus...
Adapting agent monitoring and analytics for a distributed team | #customersupport #supporticket
Today, contact centers are increasingly moving to the cloud. While that creates advantages such as cost saving...
Meeting management tools: An in-depth guide | #customersupport #supporticket
Ah, meetings. Can’t do business with ‘em, can’t do business without ‘em. But have you ever considered the ide...
8 sales productivity strategies to drive more sales | #customersupport #supporticket
There are many learning curves you may come across as a small business owner—like adapting to changes within t...
Challenges, Best Practices and 5 Steps to Improve it | #customersupport #supporticket
The 4 biggest challenges of service technician scheduling for organizations today Technician scheduling is one...
5 pitfalls to watch out for as your startup grows | #customersupport #supporticket
No matter how great you know your tech startup could be, there’s always a little fear. Are you doing everythin...