Change is the nature of business. Anyone who’s run their own business over the last couple of decades will hav...
How mature is your contact center? | #customersupport #supporticket
Worried about how you stack up against your peers in providing seamless customer experiences? You’ve come to t...
Virtual backgrounds, closed captioning, and more for your video meetings | #customersupport #supporticket
Highlights This year has truly been the year of the video meeting. When it comes to work from anywhere, the...
What is remote work? Why is it important for business? | #customersupport #supporticket
For a number of years, employment trend watchers have been predicting the rise of remote work. Instead of goin...
Increase Revenue Using Automated Customer Support Alerts | #customersupport #supporticket
Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.
10 Commandments to Become a Customer Support Rockstar in 2021 | #customersupport #supporticket
Gone are the days when customer support was just about resolving your customer’s issue. It has now become a ke...
4 clever ways to cut down on back-and-forth emails | #customersupport #supporticket
Email: it’s an inevitable part of doing business, but that doesn’t mean it’s without flaws. And, for most work...
Communication styles: What technology suits yours? | #customersupport #supporticket
Think of your favorite person to work with at your company. Imagine yourselves working through a challenge—ha...
A Holiday Advent Calendar for Remote Teams | #customersupport #supporticket
It’s December and that means the countdown to the end of the year is officially on. This time, instead of remi...
9 Benefits of moving your contact center to the cloud | #customersupport #supporticket
If you haven’t already made the move from an on-premises contact center to the cloud, there’s no time like the...