A playbook for delivering the ultimate customer service experiences
15 Customer Needs You Should Know About + Tips To Solve Them | #customersupport #supporticket
Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer needs is the k...
A Black History Month Article.| RingCentral | #customersupport #supporticket
Black RingCentral employees share their thoughts on the relevance and impact of Black History Month on our com...
Personal folders: Organize your conversations in RingCentral Office and Glip | #customersupport #supporticket
Highlights Personal folders allow you to better categorize your conversations. Customize both the name and co...
3 Common Mistakes You’re Probably Making | #customersupport #supporticket
Marketing to your chosen demographic is important, particularly for a growing business; choose the right target market and effectively market your product to those individuals, you’re on the path to success. It’s an essential component of the company business plan, but what is a B2B Buyer Persona, and why is it an important component of your company? What effects can misrepresenting Buyer Identity have on your business?
Call Queues Part 1: Create a call queue – how to configure and manage your settings | #customersupport #supporticket
Customers have high expectations for the businesses they interact with. That includes connecting with call cen...
Healthcare Claims Management achieves 441% ROI and meaningful patient engagement by switching to RingCentral | #customersupport #supporticket
For healthcare organizations, providing meaningful patient care shouldn’t end with treatment. But all too ofte...
What Is an Internal Knowledge Base & How To Build One? | #customersupport #supporticket
Good customer service runs on good information. Agents need to be ready with an instant answer to any question...
Smart ways to integrate new and remote high-tech workers | #customersupport #supporticket
Imagine what it’s like these days for new hires finding their way in tech companies. Company culture is someth...
The Ultimate Guide to an Annual Maintenance Contract | #customersupport #supporticket
In any transaction where a seller sells equipment or products to a buyer for which periodic servicing or maint...