As much as you might want to upgrade your business’s phone solution, you might be hesitating because you’re wo...
Thanks to this smart IT upgrade, WideOrbit was perfectly positioned to succeed through the lockdowns | #customersupport #supporticket
If you’re a fan of TV or radio, you have WideOrbit in part to thank. The company’s advertising management tech...
What’s new in RingCentral Video | February 2021 | #customersupport #supporticket
When it comes to collaborating, we tend to think about the most foundational tools in our kits: team messaging...
How to transform customer experience for your contact center | #customersupport #supporticket
The customer experience has changed: today, customer priorities are different, and they demand more from the c...
BE@R up | RingCentral | #customersupport #supporticket
For the Black Employees@RingCentral Employee Resource Group, having a voice means making a difference. Employe...
Three Ways to Achieve Success for Your Customers…and Your Bottom Line | #customersupport #supporticket
That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. The CSA advises that Value Management functionality should also include:
12 Customer Support Tools You Absolutely Need To Have in 2021 | #customersupport #supporticket
In a world that is so technologically-driven, having the right customer support tools is essential to deliveri...
7 ways to provide a superior omnichannel member experience | #customersupport #supporticket
For years, consumers had limited options when it came to interacting with the companies with which they did bu...
RingCentral Scheduler: Send video meeting invitations with a single click | #customersupport #supporticket
Last year, online meetings skyrocketed. We went from working in our office cubicles to converting our kitchen ...
A new path for higher education: how to hit your enrollment goals | #customersupport #supporticket
Today, our global universities are increasingly focussed on the need to attract students that they will retain...