2020 was, to say the least, an interesting year for healthcare spending. An unprecedented global healthcare cr...
Companies are moving. What does this mean for work? | #customersupport #supporticket
Miami’s mayor Francis Suarez is suddenly fielding calls from top corporate executives. Recently, he’s spoken w...
How To Become a Customer-Centric Business (Strategy + Tips) | #customersupport #supporticket
In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-centric org...
How we’re thinking about remote work in 2021 | #customersupport #supporticket
After a year of large-scale remote work, the business world is re-imaging the office of the future. Most compa...
Top 11 Ideal Customer Satisfaction Survey Questions for 2021 | #customersupport #supporticket
You do your best to provide outstanding customer service. You work hard, follow best practices, and go the ext...
our first-ever winter class of interns brings a blast of fresh thinking | #customersupport #supporticket
When you’ve got the world’s #1 business communication platform, word gets around. People want to be a part of ...
Achieving Customer Success by Reducing Churn | #customersupport #supporticket
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2.
How to improve the EQ of remote and hybrid teams | #customersupport #supporticket
There’s finally a light at the end of the COVID-19 tunnel—and for employers, this means continuing to refine w...
How to Improve Customer Service: Top 10 Practical Tips | #customersupport #supporticket
Like most business leaders, you want your company to provide a great customer service experience. You hope to ...
The RingCentral Advantage: With you every step of the way | #customersupport #supporticket
Rolling out a new business phone solution can feel overwhelming. You’ll have a lot of questions. How are we go...