In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot up to ove...
Build agent confidence with good training practices | #customersupport #supporticket
Are your contact center agents providing the best customer experience possible at every opportunity? In this p...
6 ways to improve collaboration within your marketing team | #customersupport #supporticket
For a marketing team to perform successfully, communication and collaboration need to be part of the game. We ...
“Do we really need this team meeting?” Here’s how to tell | #customersupport #supporticket
Team meetings can be an amazing source of ideas and collaboration. Sometimes, getting the entire team together...
A Guide to Digital Transformation in Customer Support | #customersupport #supporticket
In the business world, the necessity of successful digitization is becoming unavoidable, and there may be no a...
Understanding Customer Retention and 7 Effective Retention Strategies | #customersupport #supporticket
Customer retention is a crucial part of any business’s operations. You’ve heard it all before – it’s much easi...
Why agility is the key to a successful hybrid workplace | #customersupport #supporticket
It’s been about a year since the COVID-19 pandemic abruptly shuttered offices around the world, and companies ...
Ensure business continuity with a knowledge base in the cloud | #customersupport #supporticket
When you think of a knowledge base, what most likely comes to mind is a resource customers can access on their...
Exploring the customer-centric contact center | #customersupport #supporticket
The concept of the customer experience has grown in importance over the past decade. Yet, other trends have ar...
How cloud communications supports the new hybrid hub-and-spoke model for tech companies | #customersupport #supporticket
Much has been made over the last year about the death of the traditional office. For technology companies, the...