When it comes to customer service metrics that measure team efficiency, no metric does a better job than avera...
High school consequential | RingCentral | #customersupport #supporticket
RingCentral mentors interns from Silicon Valley’s famous d.tech High School – “the ultimate incubator.” d.tech...
5 Tips to Build a World-Class B2B Customer Support Organization | #customersupport #supporticket
A customer can be very satisfied with the products and services of a company, but that doesn’t mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support.
The Complete Guide to Defining Customer Service Goals for your Business | #customersupport #supporticket
Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most important ele...
Stopping hate. Together. | RingCentral | #customersupport #supporticket
As a RingCentral employee and executive sponsor of the RingCentral Pan-Asian Network (PAN), it’s important for...
6 communication problems faced by global businesses, and how a global solution can solve them | #customersupport #supporticket
Highlights: Today’s businesses compete on a global scale. Succeeding requires seamless communication across t...
3 reasons why your hybrid workforce needs the cloud | #customersupport #supporticket
Highlights: With hybrid work right around the corner, on-premises systems have become a liability for busines...
Leading omen | RingCentral | #customersupport #supporticket
RingCentral’s SaaSY Women’s Leadership Panel helps us honor Women’s History Month with critical insights into ...
Consolidating their telecom infrastructure also ensured this building-materials leader was ready for COVID | #customersupport #supporticket
Although they’ve only been in business since 2011, Foundation Building Materials has already become one of the...
Speed thrills: RingCentral off to a fast start in Germany. | #customersupport #supporticket
Working-from-home is a worldwide phenomenon, creating opportunities in the UCaaS space faster than anyone coul...