BE@R UK to host webinar raising awareness and promoting social justice. Highlights: Stephen Lawrence was a Bl...
Integrating LMS with your virtual classroom | #customersupport #supporticket
Virtual or hybrid learning can be challenging. Instructors need to learn a new way of teaching, while students...
My personal explosion of digital channels | #customersupport #supporticket
I’m breaking through my “Ok Boomer” limitation on digital channels and I don’t really know where it’s going to...
5 Ways To Excel in Customer Intimacy | #customersupport #supporticket
Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer support agent o...
What is workplace flexibility, and why is it important for employees? | #customersupport #supporticket
Highlights: 73% of employees want flexible work options to remain after COVID. Flexible work offers tremendou...
How Technology Can Help Humanize Customer Support | #customersupport #supporticket
The current marketing environment has changed drastically. Customers are often in need of assistance and expect smooth interactions with the company. Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment.
The Orlando Magic’s call center agents were locked down—but, thanks to RingCentral, not benched | #customersupport #supporticket
Like every team in the NBA, the Orlando Magic had a very strange 2019-2020 season. In March 2020, concerns abo...
How “no downloads required” video meetings help our Partners team build better relationships | #customersupport #supporticket
Highlights: Building and nurturing relationships are key to creating valued partners that promote RingCentral...
Why a Customer Service Policy is Important & How To Create One | #customersupport #supporticket
You want to provide customers with a great customer service experience. But what does that mean exactly? Let’...
5 myths of switching from on-premises PBX to cloud | #customersupport #supporticket
Highlights: Hybrid work is the future as employees spend less time in the office and more time working remote...