Highlights: Many knowledge workers relocated during COVID, mostly to more affordable areas outside of financi...
The 3 different types of hybrid work | #customersupport #supporticket
Highlights: Hybrid work is growing, but there’s no one-size-fits-all model that works for every organization....
Freshdesk + Freshstatus: Ticket Deflection During Major Incidents | #customersupport #supporticket
It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agents are going ...
Rewarding balance: people-first approach finds fans in China | #customersupport #supporticket
Highlights: InfoQ China is a highly influential tech event for developers RingCentral makes InfoQ’s Top Ten l...
Cha Ching! How Support and Success Join Forces to Drive Revenue | #customersupport #supporticket
“You’re not paying close enough attention to your customers.”
Natural born leaders: RingCentral’s Women of the Channel winners | #customersupport #supporticket
Highlights: Both Lisa Del Real and Wendy Harmon have been named to the 2021 CRN Women of the Channel list. As...
How to send a fax from your iPhone (no, really) | #customersupport #supporticket
Sending a fax from your iPhone might sound like a weird, Frankenstein’s monster of old and new technol...
The RingCentral progressive web application: Integrated with your favorite Google tools | #customersupport #supporticket
Highlights: The RingCentral web app is built upon Google’s Progressive Web App (PWA) framework. With the PWA,...
Call forwarding FAQs: How to forward calls with RingCentral | #customersupport #supporticket
When it comes to small businesses, every conversation counts. Picture it: you leave your office to run an erra...
Only 10% of employees thrive working remotely—here’s how to find them and build a more empowered workforce | #customersupport #supporticket
According to RingCentral’s research, only 1 in 10 employees are remote champions. These “champions” are people...