The undeniable fact of the business world is that you cannot have a great product without an excellent custome...
AAPI Heritage Month: What we learned about inclusivity and culture as a company | #customersupport #supporticket
At a glance: As we wrap up AAPI Heritage Month, I wanted to share my experiences both as a business leader in...
25 Customer Questions That Add Value To Your Feedback Survey | #customersupport #supporticket
Asking your customers the right questions post-purchase helps you gather invaluable input and reveal opportuni...
How the East Texas Council of Governments continued providing vital social services during the pandemic and saved 40% in communication costs | #customersupport #supporticket
This voluntary association of counties, cities, and school districts helps local governments provide social se...
Experience inflation and ‘the need for speed’ | #customersupport #supporticket
A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a rid...
The secrets to managing a hybrid workplace | #customersupport #supporticket
Highlights: Managing a hybrid work team will be a lot different than a remote or onsite team. 57% of successf...
Customer Effort Score | #customersupport #supporticket
Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion.1 In ...
High-tech collaboration requires higher levels of IP protection | #customersupport #supporticket
Highlights: Last year when everyone’s work-from-anywhere orders sent us home, many high-tech organizations ve...
5 Customer Service Principles That Elevate Your Business | #customersupport #supporticket
Customer service is a key part of any business and the modern customer has higher expectations than ever befor...
8 reasons to modernize your financial services contact center | #customersupport #supporticket
Highlights Top reasons financial services contact centers are moving to the cloud: A global healthcare crisis...