As the magnitude of COVID-19 became apparent in early 2020, public health officials warned that the elderly we...
6 Tricky Customer Service Challenges And How To Solve Them | #customersupport #supporticket
About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal cu...
2021 top trends in investment management | #customersupport #supporticket
Highlights Get ready to take on the top trends in investment management right now: Continued shift to the clo...
Top 5 customer service trends for a growth strategy | #customersupport #supporticket
The pandemic era showed us that consumers were going online in their search for better and safer ways to trans...
7 uncommon perks to give your remote and hybrid workers | #customersupport #supporticket
Highlights: 1 in 5 companies have implemented some form of hybrid work. With more people working remotely, bu...
Why and How IT Leaders Are Helping Teams Prioritize Speedy Customer Service (Infographic) | #customersupport #supporticket
The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagem...
Hybrid work: Should you go into the office today? | #customersupport #supporticket
Highlights: 55% of employees want to work from home at least 3 days a week. Many employees have the freedom t...
The Complete Guide to Delivering an Omnichannel Customer Experience | #customersupport #supporticket
Customers have more options than ever. This is great from a customer point of view, but for businesses it mean...
New participant pinning, meeting room features, and more now available | #customersupport #supporticket
Highlights: For most organizations, working remotely took time and practice. After all, the pandemic thrust...
5 Ways to Develop Trust with Your B2B Customers | #customersupport #supporticket
People do business with people they like. That’s about the oldest known business strategy! And it still holds true today, particularly in B2B environments, although it may look a little different today than it did back when (quarterly business reviews over a Zoom call versus a two-martini lunch, for example).