New AVP of Brand Strategy & ESG Jennifer Hill is here to help RingCentral express its voice. Highlights: ...
Tier Support: How to Organize your Customer Service Team | #customersupport #supporticket
Successful support, technical or otherwise, thrives on consistency. Businesses that consistently have fast, ac...
Higginbotham Insurance is cutting its telephony costs by 50% with RingCentral | #customersupport #supporticket
Higginbotham Insurance has become one of the largest insurance brokers in the US by following a two-part strat...
What Is The Business Importance Of Customer Satisfaction | #customersupport #supporticket
To nobody’s surprise, sturdy success starts with good foundations. While the building materials have changed d...
6 best practices for collaborative communication for healthcare providers | #customersupport #supporticket
The simplest actions can have the biggest effects. In the healthcare field, if one provider doesn’t communicat...
Customer Service at the Centre of Your Growth Strategy | #customersupport #supporticket
We’ve now reached a pivotal point in customer service where it’s essential to take a proactive approach or get...
Hybrid remote work: 6 strategies to make it successful | #customersupport #supporticket
Around 40% of managers surveyed by the Harvard Business Review said they don’t have the skills they ne...
12 Excellent Customer Service Phrases for Everyday Conversations | #customersupport #supporticket
Your customer’s perception of you and your brand can be shaped in a single customer service interaction. So it...
Hybrid work for businesses: Everything you need to know | #customersupport #supporticket
Highlights 55% of employees want to work remotely at least three days a week. Hybrid work can help to boost t...
7 Causes of Call Center Stress (And How to Fix Them) | #customersupport #supporticket
Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily ba...