Another year, another Small Business School Challenge success! This past April, hundreds of MBA students were...
Virtual agent vs. chatbot: what’s the difference? | #customersupport #supporticket
Highlights: Chatbots and virtual agents are similar; they’re both software, but there are important differenc...
Quick guide to contact center omnichannel routing | #customersupport #supporticket
Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...
6 Tips for better first call resolution metrics | #customersupport #supporticket
Highlights: First call resolution measures your ability to resolve customer issues on their first in...
Côte Brasserie revolutionises customer service with RingCentral | #customersupport #supporticket
Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...
Enabling a hybrid and connected workforce with RingCentral Video | #customersupport #supporticket
For the past 18 months, video has played such an integral part in all our lives. With a workforce that shifted...
RingCentral customers validate the business value of unified messaging, video, and phone | #customersupport #supporticket
The shift to hybrid and remote workplace models is forcing businesses to rethink what work looks like—includin...
Launch-capable: RingTern and Rising Stars programs lift new careers | #customersupport #supporticket
Highlights: The RingTern program is RingCentral’s award-winning college internship program Rising Stars is Ri...
The 26 best RPA tools to optimize your business | #customersupport #supporticket
RPA (Robotic Process Automation) has become hugely popular due to its ease of implementation and the fact it c...
New touchless features for your meeting rooms now available | #customersupport #supporticket
Highlights: Rooms Controller: Hosts can now control meeting rooms from their smartphones, including microphon...