Highlights: With the pandemic winding down, business leaders are considering how they’ll return to the office...
How to find a cloud provider you can trust | #customersupport #supporticket
Highlights: As more companies go remote or hybrid, workers are taking their devices with them. That makes dat...
RingCentral delivers meaningful efficiencies in manufacturing, customer survey reveals | #customersupport #supporticket
There are few sectors where efficiency and profitability are so closely linked as manufacturing. But there’s a...
These statistics will make you rethink your phone solution | #customersupport #supporticket
With the advent of new(ish) communication tools such as team messaging and video conferencing, it’s easy to th...
Human connections build a powerhouse culture | #customersupport #supporticket
Highlights: Comparably’s Leadership Awards 2021 is based on 10 million anonymous employee responses across 60...
What Is Customer Perception And How Can Brands Track It | #customersupport #supporticket
Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have i...
RingCentral MVP Q2 2021: The latest features | #customersupport #supporticket
Skip directly to: We’ve all learned a lot about work since the start of the pandemic. We learned that work ...
5 Ways to improve contact center agent satisfaction | #customersupport #supporticket
Highlights: Employee satisfaction has a huge impact on contact center operations Satisfied agents perform bet...
Improving customer experience with the right IVR strategy | #customersupport #supporticket
Highlights: An IVR system guides callers through an automated menu to get them to a specific destination A po...
Which type of auto dialer does your contact center need? | #customersupport #supporticket
Highlights: Auto dialers are software tools that automatically dial phone numbers from a list and connect peo...