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7 customer experience metrics that matter to your contact center manager | #customersupport #supporticket

Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...

Highlights: The US Labor Department is reporting a record number of job openings going unfilled. 33% of worke...

Highlights: Under new FCC guidelines, 988 will soon connect users to the National Suicide Prevention Lifeline...

Unified communications as a service (UCaaS) became a household name for businesses in the last few years—espec...

Highlights: Microsoft Teams users can now add the RingCentral softphone dialer directly into their platform. ...

By Praveen Mamnani, VP of Product Management, Enterprise There’s a lot of talk about how remote work impro...

The challenges the enterprise world is now grappling with—employees who need to work from anywhere, sky-high c...

From boats, to long-haul trucks, to heavy-duty machines, to golf carts, Trojan Battery helps to power the dail...

With its patented Virtual Gate Guard, Envera Systems has made a significant contribution to improving neighbor...

Highlights: Thanks in large part to RingCentral, the company’s half-dozen retail locations averaged 20% highe...