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What will it look like for small businesses? | #customersupport #supporticket

If you’re wondering what work will look like after COVID-19, you aren’t alone. In early 2020, no one could’ve ...

Every business owner, including the founder of one of the most magical places on Earth – Disneyland, credits t...

Hybrid work for small business highlights This article includes findings from our recent research into hybrid ...

Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer...

Highlights: Companies switch to the cloud to save money, but oftentimes those savings can be hard to pinpoint...

Highlights: Governments can find multiple use cases for outbound SMS messaging The benefits of SMS include th...

Highlights: With RingCentral’s call data and analytics, the sales managers have greater visibility than ever ...

Highlights: Business productivity is complex, but there are ways to overhaul it and improve profitability. Fo...

Highlights: The sales team’s productivity is up since rolling out the RingCentral outbound dialer feature. Th...

Highlights: In a hybrid and remote-first workplace, old ways of measuring productivity—such as time-in-seat o...