I’m currently writing from my family’s home in Toronto, Canada, which is a far cry from my own home in Dublin,...
Speed R&D with collaborative communication tools | #customersupport #supporticket
Highlights In today’s increasingly dynamic healthcare landscape, the pharmaceutical sector is facing signific...
RingCentral MVP: Our top innovations of 2021, and what’s coming in 2022 | #customersupport #supporticket
2021 was another year of remarkable change. Many companies returned to the office. Many stayed remote. Many ad...
Bench Strength | RingCentral | #customersupport #supporticket
Highlights: RingCentral’s Global Service and Support team leads the post-sale experience for our customers—ma...
20 Effective Empathy Statements for Chat Support | #customersupport #supporticket
We can all agree that offering customer service on chat can significantly shorten wait times and allow easy pe...
8 tips to empower call center teams during tough times | #customersupport #supporticket
As we all ring in a fresh new year, many executives and team leaders are thinking through strategies to ensure...
Product/Market Fit 101: The What, Why, And How | #customersupport #supporticket
What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”bein...
With RingCentral, National Polytechnic College is improving instructor accessibility, staff communication, and the school’s marketing efforts | #customersupport #supporticket
Highlights: Instructor accessibility: With RingCentral apps on their laptops and phones, instructors can conn...
6 ways AI impacts the modern contact center | #customersupport #supporticket
Highlights: Today’s contact centers rely on AI in addition to live agents to offer better customer experience...
3 Ways Your Support Software Prevents You From Being Customer-First | #customersupport #supporticket
To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.