Highlights Voice-only telehealth grew significantly in late 2021, and patients reported much higher levels of...
12 Must-Have Features of a Good Help Desk Ticketing System | #customersupport #supporticket
What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?
Replacing their phone system with RingCentral will save IT firm phoenixNAP more than $100,000 per year | #customersupport #supporticket
Highlights: Slashing costs: As a result of switching to RingCentral, phoenixNAP expects to save $100,000+ in ...
Top-ranked credit union uncovers valuable business intelligence and improves member service with RingCentral Contact Center | #customersupport #supporticket
Highlights: Increasing visibility: With RingCentral’s advanced reporting and analytics, Altura is gaining val...
Finding the sweet spot. | RingCentral | #customersupport #supporticket
Highlights: RingCentral Customer Support ensures every user is able to effectively put our products to work. ...
Driven by data | RingCentral | #customersupport #supporticket
Highlights: “Data engineering” is a software engineering approach to designing and developing information sys...
Is screen switching hurting your contact center agent experience? | #customersupport #supporticket
Highlights: Screen switching can hurt your contact center agent a...
National Telephone Day: 10 mind-blowing facts about phones | #customersupport #supporticket
Whether you’re the talk-it-out type or you prefer to send your cal...
6 reasons for insurance call centers to choose UCaaS | #customersupport #supporticket
Highlights Insurance contact centers are adopting Unified Communications as a Service (UCaaS) to support a w...
The rise of voice-only telehealth: what providers should know | #customersupport #supporticket
Highlights This article discusses the following key points about the rise of voice-only telehealth and the imp...