“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw aro...
How to join a video meeting: the easy way (and not-so-easy way) | #customersupport #supporticket
We’re living in a world where “Let’s just jump on a video call,” is one of the most commonly used phrases on a...
The Strategic Role of B2B Customer Support | #customersupport #supporticket
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.