As your company grows, the demand on your support team increases as well. Promptly replying to all inbound cal...
The Complete Guide to 24/7 Support | #customersupport #supporticket
Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step...
Optimizing text-based support: Identify customer needs and expectations | #customersupport #supporticket
Providing a holistic, omnichannel experience has been a priority for many businesses, and for good reason. Cus...
How Artificial Intelligence Is Affecting the B2B Customer Support Sector | #customersupport #supporticket
We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind.
The Strategic Role of B2B Customer Support | #customersupport #supporticket
In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.
Letter of Support for Immigration: Template & Sample Letters
A letter of support for immigration is a recommendation written on behalf of an immigration applicant. When we...
How SEO Friendly CMS can support your digital goals now and in future
30-second summary: Choosing the right content management system (CMS) to support your content and marketing g...
Three tactics to support your efforts
30-second summary: If your search strategy hasn’t evolved to account for algorithm updates, then you’re proba...
How Twitter is contributing to support masses during the Coronavirus outbreak
30-second summary: When it’s about spreading information, social media platforms are the biggest medium. As s...
How Service Desk Software Solve Support Problems?
Whenever the word customer expectations pop up anywhere, somehow, we always visualize a customer walking aroun...