This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 rea...
B2B Customer Support Transformation Imperatives | #customersupport #supporticket
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.
What is omnichannel customer support? | #customersupport #supporticket
The world is changing rapidly. What used to be sufficient for supporting customers is no longer enough. 73% of...
How Are Customer Service Chatbots Revolutionizing Support | #customersupport #supporticket
Much like every other aspect of virtually running a business, technology has drastically changed customer serv...
Increase Revenue Using Automated Customer Support Alerts | #customersupport #supporticket
Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. Why is this important? Because of the high-value nature of B2B (business-to-business) customers, missing the signs that one may be unhappy or at risk of leaving can prove costly.
10 Commandments to Become a Customer Support Rockstar in 2021 | #customersupport #supporticket
Gone are the days when customer support was just about resolving your customer’s issue. It has now become a ke...
Nine reasons your customers want to be able to text support | #customersupport #supporticket
Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages ...
Miracle Man: How This IAS Officer Built A 100 Km-Road Without Any Govt Support
Those who are passionate to reach their goals can even build a bridge of pebbles across the ocean, goes a sayi...
Google Tables Can Help with Projects, Products, Support
Thanks to a new service from Google, small and mid-sized merchants may have a new option for lightweight proje...
How Customer Support Drives and Grows Recurring Revenues | #customersupport #supporticket
“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.”
