A Letter of Support may be written for a variety of different situations. The letter may be to support an appl...
Omnichannel Self Service for B2B Customer Support | #customersupport #supporticket
Self-service is still good customer service. Offering an option for customers to help themselves can give your customer support reps more time to focus on improving the big-picture aspects of your service strategy. And the right customer support software makes it easy to give customers what they want when they need it. According to recent industry research from Coleman Parkes, 91 percent of respondents said they would use a knowledge base if it were available to them, and 75 percent said online support is preferable as long as it is reliable. Popular self-service channels include FAQs, a searchable knowledge base, and online discussion forums.
Enhance the Skills of the Customer Support and Service Team
Reading Time: 7 minutes Business opportunities are like buses, there’s always one coming. However, a dissatis...
5 Tips to Build a World-Class B2B Customer Support Organization | #customersupport #supporticket
A customer can be very satisfied with the products and services of a company, but that doesn’t mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support.
A Guide to Digital Transformation in Customer Support | #customersupport #supporticket
In the business world, the necessity of successful digitization is becoming unavoidable, and there may be no a...
12 Customer Support Tools You Absolutely Need To Have in 2021 | #customersupport #supporticket
In a world that is so technologically-driven, having the right customer support tools is essential to deliveri...
Burger King launches ‘Advertising Pantries’ to support local businesses
It is a strategy in which the giants of the industry will donate mass advertising to small businesses to give ...
3 Ways Agent Assist Bots Can Help Your Customer Support Team | #customersupport #supporticket
The day in the life of a customer support agent is not an easy one. Between staying on top of assigned ticket...
A Customer Support Photo is Worth a Thousand Words | #customersupport #supporticket
This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 rea...
B2B Customer Support Transformation Imperatives | #customersupport #supporticket
ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.