We can all agree that offering customer service on chat can significantly shorten wait times and allow easy pe...
3 Ways Your Support Software Prevents You From Being Customer-First | #customersupport #supporticket
To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.
Harness the Power of Personalized Support Solutions With the Amazon Connect + Freshdesk Integration | #customersupport #supporticket
Customer-facing organizations are constantly on the lookout for a customer support solution that can help thei...
How unified communications support a member-first credit union culture | #customersupport #supporticket
Highlights: To attract new members, credit unions must offer a better member experience RingCentral’s cloud c...
Omnichannel customer service vs Multi-channel support | #customersupport #supporticket
Did you know that over 63% of customer service leaders globally have seen an increase in customer expectations...
Omnichannel Customer Support
Reading Time: 2 minutes Omnichannel customer support software allows you to streamline multiple communication...
Food COMA TV with Guest Mandisa Johnson
Tune in for another great episode of Food COMA, Conversations Over Meals In America! What do you know about th...
15 Best Help Desk Practices to Improve Customer Support
Reading Time: 7 minutes Customer service research shows 67% of customers will pay more for a great experience...
How Jordan’s #1 mobile company handled a 200% increase in customer support inquiries during COVID | #customersupport #supporticket
Zain Jordan is by far the leading mobile communications provider in the Kingdom of Jordan. In a country with a...
Why always Live Chat is Winning the Customer Support Race?
Reading Time: 5 minutes Live chat was once a “nice to have” customer service system option. But lately, the t...
