Customer support vs customer success – two terms that have been seen as the same function in some companies, w...
Customer Service vs. Customer Support
When you’re a leader at a growing startup or small business, the idea of hiring dedicated staff to improve you...
DA Form 2166-9-1A (NCO Evaluation Report Support Form)
… Read more The post DA Form 2166-9-1A (NCO Evaluation Report Support Form) appeared first on Document F...
How To Write The Perfect Technical Support Emails | #customersupport #supporticket
There’s honestly nothing more alarming and boring than an automated email from a business. When you read the r...
How to build an effective customer support knowledge base
Even if you make your product as error-proof as possible, people are going to ask questions. We all understand...
Upgrade Customer Support Agent Performance with Supervisor | #customersupport #supporticket
Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers.
How CX software helps your support team do their best work. | #customersupport #supporticket
Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. ...
8 Tips to Write a Good Support Email (+ Downloadable Email Templates) | #customersupport #supporticket
When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss...
7 ways to support teachers in a hybrid learning environment | #customersupport #supporticket
Highlights Teachers need support as they handle a hybrid learning environment and deal with the added stress ...
How to support staff who are approaching their retirement age | #hrmanagement #hrexecutive
Retirement is something that everyone who works needs to think about – and it can be a really big deal. As a c...
