Achieving Customer Success by Reducing Churn
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Achieving Customer Success by Reducing Churn | #customersupport #supporticket

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2. 

Three Ways to Achieve Success for Your Customers…and Your Bottom Line
News & Events

Three Ways to Achieve Success for Your Customers…and Your Bottom Line | #customersupport #supporticket

That’s according to the Customer Success Association who tells us that being able to prove your worth in both directions is the most crucial aspect of determining success. Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. The CSA advises that Value Management functionality should also include: