We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how businesses need t...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic | #customersupport #supporticket
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After severa...
Quit Police Officer’s Job To Pursue Passion For Farming , Now Earns Rs 3.5 Cr Annually
The zeal to learn something new inspires us to take risks and venture out for difficult tasks, instead of foll...
5 Tips to Keep a Strong Company Culture while Working Remotely | #customersupport #supporticket
Remote work is becoming a new reality for many businesses this year, as COVID-19 is forcing them to close thei...
Brave Mother To Army Captain To Mrs India: Meet This Powerpuff Woman
We often believe that we can turn things around in accordance with our desires. We believe so because we alway...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration | #customersupport #supporticket
Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders h...
Untold Story: An IES Officer Who Gave His Own Life To Fuel War Against Corruption
When Alka was getting married in 2005 the whole house was wrapped in a silent gloom instead of celebrations. H...
Why interoperability is the key to post-pandemic telehealth growth | #customersupport #supporticket
As a result of the current global health crisis, the need for telehealth has never been greater. Moreover, the...
Distressed By Increasing Number Of Rape Cases – 15-yr-old Invented ‘Anti-Rape’ Chappal
It has been more than seven years since the horrific gangrape and murder of a young woman in the national capi...
Let’s Ignite a Customer Service Celebration! | #customersupport #supporticket
As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!