It’s no secret that the significance of an effective customer service strategy lies not only in delighting exi...
From A Chawl-Dweller Earning Rs 250 To Acquiring Rs 600 Cr-Firm
Life is full of unpredictable beauty and strange surprises. Just when you think it cannot get any better, it d...
The Small Business School Challenge starts tomorrow! | #customersupport #supporticket
It’s the largest virtual hackathon to help small businesses pivot to succeed in the COVID economy. It’s going ...
Innovated To Save His Kids’ Life, Now Heads A Global Firm With Rs 1000 Cr Revenue
It is absolutely correct that necessity is the mother of all innovations. So when a father saw his two little ...
Enabling Collaboration of Customer Support Teams in Remote Environments | #customersupport #supporticket
“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways. Add family members and kids in school, all working or studying from home, into the mix, and there have been quite a few adjustments! And at that time, we were all hoping it would be more of a short-term situation.
Story Of A 74-Yr-Old Man Who Has Donated Rare Blood Over 130 Times
We don’t need to do great things in life to be a hero. Some are adored for fighting for the country, some stan...
How AI Can Enable Support Teams in the New Normal | #customersupport #supporticket
Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of o...
What This Mom Of 3-Yr-Old Did With Mere Rs 1 Lakh Saving After Husband Abandoned Her
Setbacks are a part and parcel of human life. We all are bound to experience some form of loss in our lives. B...
4 reasons why calling is still better than messaging | #customersupport #supporticket
It’s both an alarming cautionary tale and a deeply familiar one: on April 17, 2010, John Guide, an engineer at...
Once Failed IIT Entrance, Her Start-Up Now Helps Thousands Get Their Dream College
In today’s competitive world, where everyone is a part of a rat race, students have tremendous pressure to pro...