Setbacks are a part and parcel of human life. We all are bound to experience some form of loss in our lives. B...
4 reasons why calling is still better than messaging | #customersupport #supporticket
It’s both an alarming cautionary tale and a deeply familiar one: on April 17, 2010, John Guide, an engineer at...
Once Failed IIT Entrance, Her Start-Up Now Helps Thousands Get Their Dream College
In today’s competitive world, where everyone is a part of a rat race, students have tremendous pressure to pro...
People, Business and the Pandemic | #customersupport #supporticket
We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how businesses need t...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic | #customersupport #supporticket
Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After severa...
Quit Police Officer’s Job To Pursue Passion For Farming , Now Earns Rs 3.5 Cr Annually
The zeal to learn something new inspires us to take risks and venture out for difficult tasks, instead of foll...
5 Tips to Keep a Strong Company Culture while Working Remotely | #customersupport #supporticket
Remote work is becoming a new reality for many businesses this year, as COVID-19 is forcing them to close thei...
Brave Mother To Army Captain To Mrs India: Meet This Powerpuff Woman
We often believe that we can turn things around in accordance with our desires. We believe so because we alway...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration | #customersupport #supporticket
Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders h...
Untold Story: An IES Officer Who Gave His Own Life To Fuel War Against Corruption
When Alka was getting married in 2005 the whole house was wrapped in a silent gloom instead of celebrations. H...