Service - purshoLOGY

10 Ways to Level Up Your Customer Service Analytics | #customersupport #supporticket

Advanced customer experience analytics allows you to gather valuable insights around customer behavior and hel...

Small businesses always have a ton of things going at all times – taking care of their teams and customers, ma...

If Bill Gates answered the phone for callers in the early days of Microsoft he probably wouldn’t be a multi-bi...

Social media is now a valuable part of many brands’ customer service strategies. While you can use almost ever...

Highlights: Added mobility: With RingCentral apps on their laptops and mobile phones, Conair’s employees can ...

Disclosure: Our goal is to feature products and services that we think you’ll find interesting and usefu...

A dance instructor made me cry once. It was in the early 2010s. I built simple WordPress sites for small busi...

The holiday season isn’t just about overeating those cookies, binge-watching movies, shopping for the perfect ...

How many business-only vehicles do you own and operate? If you have enough for a fleet, then you need ...

Customer service is hard. Measuring the value of good customer service is even harder. However, only if you ha...