What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer i...
Why fast, digital-first service is a major CX trend in 2022. | #customersupport #supporticket
As we enter 2022, we must reflect on how the digital-first experiences of the last two years have redefined ou...
How to Write a Cover Letter for Customer Service | #customersupport #supporticket
While applying for a Customer Service Representative position, it is important for aspiring customer service r...
How to Secure Game-Changing Media Coverage for Your Product or Service
Opinions expressed by Entrepreneur contributors are their own. Getting PR for products and services has bec...
A Guide to Empathy in Customer Service + Empathy Statements to Use | #customersupport #supporticket
“I’m constantly blown away at how appreciative people are when they get human replies. Years of uncari...
Why It Makes Sense to Use a Professional Answering Service
When people have any issue related to any company or store, they want to talk and convey their problem to a li...
Selecting the Right Answering Service for Your Business
An answering service is a prime and affordable option for many business owners looking forward to expanding th...
How a 24/7 Answering Service Can Give Your New Business a Boost
Businesses are competing day and night to overcome the pandemic slump and it is no secret that things get pret...
17 Customer Service Apps for Businesses of all sizes | #customersupport #supporticket
Customer service apps play a crucial part in guiding your support agents to offer great customer service. It’s...
Importance of Great Customer Service in Healthcare and How to Provide it | #customersupport #supporticket
Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and ...