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Embedded finance vs. Banking as a Service (Baas): What’s the difference? | #customersupport #supporticket
Highlights: Embedded finance and Banking as a Service are related, but not identical. Financial servi...
Nonprofit service provider Bancroft finds ways to improve operations, save money, and deliver better care using RingCentral | #customersupport #supporticket
Highlights: Improved experience: With RingCentral Contact Center powering support operations, the organizatio...
Top 5 Canned Responses for Customer Service | #customersupport #supporticket
Your customer support team knows that no matter how extensive your knowledge base is, no matter how thorough y...
How RingCentral helped North America’s 6th largest specialty transportation provider save money and improve its customer service | #customersupport #supporticket
Highlights: Improved collaboration: Migrating employees onto RingCentral’s unified app for phone, messaging, ...
Using omnichannel CX to deliver personalized service. | #customersupport #supporticket
In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digital-first ...
Hearing vs Listening Skills in Customer Service | #customersupport #supporticket
Customer service representatives rely on their listening skills to understand how a customer feels about a pro...
Grow your Business With Great Customer Service
There was a time when customer service existed only for complaint resolution, which was its main function. But...
Getting AI-Powered Customer Service Right | #customersupport #supporticket
Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been...
RingCentral Contact Center helps Swanson Health improve its multiple-award-winning customer service operation | #customersupport #supporticket
Highlights: Streamlined operations: Consolidating disparate customer service communication tools into a ...