“We’re entering a third era of customer experience,” argued Glyn Britton, Bionic’s Chief Customer Officer, at ...
Customer Service Coaching Tips to Lead Your Team to Success
A grocery store deli special-ordering cheese for a homesick customer. An online shoe store offering a listenin...
Top-ranked credit union uncovers valuable business intelligence and improves member service with RingCentral Contact Center | #customersupport #supporticket
Highlights: Increasing visibility: With RingCentral’s advanced reporting and analytics, Altura is gaining val...
3 Benefits of Customer Service For Your Small Business
What do Chewy, Trader Joe’s, and the East Coast’s beloved Wawa gas station have in common? They’re all part of...
Need of CRM Software in Service Industry
Reading Time: 5 minutes Service industry, the industry that is known to work for the customers but is unrelat...
Key Live Chat Stats for Customer Service Teams in 2022
Reading Time: 7 minutes Your most unhappy customers are your greatest source of learning. – Bill Gates ...
7 Skills Every Customer Service Manager Needs | #customersupport #supporticket
If you’re looking for an upward career movement in customer service, you need to be prepared to deal with diff...
10 Easy Exercises To Boost Empathy In Customer Service Teams | #customersupport #supporticket
Customers want to feel understood and heard, and this requires empathy.People with strong empathic abilities a...
18 Crucial Customer Service Interview Questions & Answers
Reading Time: 8 minutes Choosing the right individuals to represent your business is essential for your futur...
Customer Service Performance Review – A Manager’s Guide | #customersupport #supporticket
Conducting an impactful customer service performance review sets the stage not just for the evaluation and gro...