We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, ...
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
How A Customer Service Presentation Lead To Success In 2023 | #powerpointdesigners
With properly trained employees comes great interactions with your customers. If a consumer has a problem and ...
Young Consumers Want In-Store Digital Payment, Service Options
Financial processes and merchandisers need an upgrade in awareness to cash in on younger consumers’ in-store s...
Doctors Note For Service Dog Template
… Read more The post Doctors Note For Service Dog Template appeared first on Document Formats. Source li...
This rural Virginia county government went from spotty phone service to world-class cloud communications | #customersupport #supporticket
Highlights: Enabling telework: Surry County’s government employees can now reliably call, message, text, vide...
Western Michigan’s top HVAC service provider gains mobility and reliability — while cutting costs — with RingCentral | #customersupport #supporticket
Highlights: Remote-ready: With RingCentral, Vredevoogd’s staff now have full communication capabilities from ...
7 customer service trends to watch in 2023 | #customersupport #supporticket
Get a jump-start on the latest customer service trends of the year! New customer service trends for contact ce...
Tips on How to Pick Out The Best Field Service Management Software for your Business
In today’s increasingly competitive industry, a company’s success hinges on the quality of the service they pr...
Device as a Service (DaaS): A helpful guide for businesses | #customersupport #supporticket
You might have heard the phrase “Device as a Service”—or “DaaS”—floating around lately. That’s because DaaS is...