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Soft Skills Customer Service Staff Need to Make Customers Happy
News & Events

Soft Skills Customer Service Staff Need to Make Customers Happy | #customersupport #supporticket

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius, 95% of customers indicated that customer service is a decisive factor in their brand loyalty. In addition, 58% of customers said that bad customer experience can lead to them abandoning a brand they otherwise enjoyed purchasing from.

Let’s Ignite a Customer Service Celebration!
News & Events

Let’s Ignite a Customer Service Celebration! | #customersupport #supporticket

As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!