Service - purshoLOGY

What is customer service? Definition + key skills | #customersupport #supporticket

Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply from a customer s...

Each year, decision-makers scour reports on updated customer service trends to learn about how industry and cu...

Much like every other aspect of virtually running a business, technology has drastically changed customer serv...

When it comes to customer service scripts, practitioners are as divided as people are about pineapple ...

By John P. Mello Jr. Dec 22, 2020 5:00 AM PT Walmart on Monday raised the bar for service by an online ret...

What is customer service management? At a conference in 1997, Steve Jobs famously said this in response to a p...

At Econsultancy Live, Gregoire Baret – Senior Director of Omnichannel Experience at Aldo Group – shared how th...

Increase adoption of cloud services by using a Learning Management System to empower the user community Commun...

Today, we are slowly integrating into a largely digital-driven world where almost everything can be done on th...

Generosity is rare quality that most lack. While pretenses of generosity are many, the true trait is almost ab...