The more business owners work to boost their presence, the easier it becomes to retain loyal customers ...
Côte Brasserie revolutionises customer service with RingCentral | #customersupport #supporticket
Founded in 2007, Côte Brasserie has become a staple of the British high street. In little over a decade, the c...
How to Start a Streaming Service Like Netflix
Why would you want to create a streaming service? It gives you complete control over exclusive content. You do...
Tier Support: How to Organize your Customer Service Team | #customersupport #supporticket
Successful support, technical or otherwise, thrives on consistency. Businesses that consistently have fast, ac...
Customer Service at the Centre of Your Growth Strategy | #customersupport #supporticket
We’ve now reached a pivotal point in customer service where it’s essential to take a proactive approach or get...
12 Excellent Customer Service Phrases for Everyday Conversations | #customersupport #supporticket
Your customer’s perception of you and your brand can be shaped in a single customer service interaction. So it...
How To Derive Value From Your Cloud Service Providers
Reading Time: 4 minutes With huge investments in cloud computing, the revenue of the big three public cloud p...
6 Tricky Customer Service Challenges And How To Solve Them | #customersupport #supporticket
About 82% of customers deeply value convenience, friendliness, and human touch when it comes to their ideal cu...
Top 5 customer service trends for a growth strategy | #customersupport #supporticket
The pandemic era showed us that consumers were going online in their search for better and safer ways to trans...
Why and How IT Leaders Are Helping Teams Prioritize Speedy Customer Service (Infographic) | #customersupport #supporticket
The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagem...