Service - purshoLOGY

Omnichannel customer service vs Multi-channel support | #customersupport #supporticket

Did you know that over 63% of customer service leaders globally have seen an increase in customer expectations...

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What mi...

When you work in a high-stress role where conversations are difficult, and work is seemingly endless, you need...

Nichesss AI Copywriter can save you time and money. September 6, 2021 ...

Reading Time: 7 minutes Throughout 2020 and in 2021, both, eCommerce solutions and customer experience (CX) h...

Every business owner, including the founder of one of the most magical places on Earth – Disneyland, credits t...

Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer...

Highlights: Governments can find multiple use cases for outbound SMS messaging The benefits of SMS include th...

Reading Time: 3 minutes Companies striving to keep up with the times communicate with customers through sever...

Samuel Kahn has served as a trustee for both schools and charities to support local communities. Running commu...