Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service.
12 Types of Business Insurance & Tips To Select the Right One
Reading Time: 8 Minutes Published : May 3, 2023 Last Updated: May 3, 2023 Business owners are well awar...
The sky is no limit for RingCentral’s Claire Bradshaw | #customersupport #supporticket
Highlights: International Astronomy Day was April 29, 2023 We sat down with Claire Bradshaw, Instructional ...
Sample Email to an Ex-Boss After a Long Time
1. Start with a warm greeting Begin your email by addressing your ex-boss in a friendly and respectful manner....
A Comprehensive Guide to Payroll Compliance in India
Reading Time: 9 Minutes Published : October 25, 2019 Last Updated: May 2, 2023 Payroll is a term that i...
Implications, Challenges, & 5 Tools
Reading Time: 8 Minutes Published : May 2, 2023 Last Updated: April 28, 2023 Project management is a mu...
Ticket Deflection and Routing Can Improve Customer Service | #customersupport #supporticket
Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.
Causes, Signs, And Tools To Prevent
Reading Time: 10 Minutes Published : April 10, 2019 Last Updated: May 1, 2023 Project failure is a topi...
20 Best Domain Registrars in 2023
Reading Time: 10 Minutes Published : May 1, 2023 Last Updated: April 27, 2023 Selecting the right domai...
What is an invoice? Everything you need to know, easily explained
In the corporate world, there are a couple of things you cannot do without. Contracts, licenses, finan...