Quick

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention. Sometimes bad software can prevent you from providing successful support to angry customers, but there are still a handful of ways you can communicate with them to alleviate their frustration.