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Improve clinical trial retention with omnichannel communications | #customersupport #supporticket

Highlights Although patient recruitment is essential for starting a clinical study, participant retention is ...

As the retail industry readjusts post-pandemic, new research suggests that consumers aren’t necessarily priori...

An omnichannel contact center is a unified customer interaction center that helps businesses deliver a consist...

Did you know that over 63% of customer service leaders globally have seen an increase in customer expectations...

Reading Time: 6 minutes The customer is king, and this is an indisputable fact for all businesses. For this r...

Reading Time: 2 minutes Omnichannel customer support software allows you to streamline multiple communication...

Reading Time: 3 minutes Companies striving to keep up with the times communicate with customers through sever...

Highlights: Today’s customers reach out to contact centers through a variety of channels Omnichannel routing ...

Customers have more options than ever. This is great from a customer point of view, but for businesses it mean...

May 17, 2021 6 min read Opinions expressed by Entrepreneur con...