Metrics - purshoLOGY

7 customer experience metrics that matter to your contact center manager | #customersupport #supporticket

Highlights: Because your contact center is the front line for customers, it is essential that you ensure an e...

What gets measured matters. And that’s why retail metrics are a great way to get a good grasp of your store’s ...

July 25, 2021 7 min read Opinions expressed by Entrepreneur contributors are their own. Improving ...

Highlights: First call resolution measures your ability to resolve customer issues on their first in...

Reading Time: 4 minutes The key to success for any business is making your customers happy. Now, call centers...

30-second summary: Your content marketing may sound like a success story, until your CEO asks, “Is all this e...

Reading Time: 5 minutes The human resource department is becoming more data-driven with the availability of n...

30-second summary: Content marketing is a tactic 91% of B2B companies use to generate more leads, build custo...

30-second summary: Brand health is an umbrella term for metrics that shows you how well your brand is doing. ...

30-second summary: Regardless of your industry, the marketing strategy you are currently executing is complet...