Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply from a customer s...
Talent Strategy – Your Company Culture Being A Key Feature | #hrmanagement #hrexecutive
Every organization is bound by its employees. The efficiency of the organization is also determined by the eff...
5 Key Lessons on Commitment
January 8, 2021 6 min read Opinions expressed by Entrepreneur ...
Email has been pivotal in 2020 but relevance is still key to engagement
The email channel has been a saviour for many brands during the Covid-19 pandemic, despite its demise being pr...
Key Trends to Expect in 2021: What the Experts Say | #customersupport #supporticket
It would be fair to say that 2020 was unpredictable in the way that many companies were thrown into the deep e...
Key Similarities and Differences Between Supervisors and Managers
Without supervisors and managers, teams and business processes would fall apart. Both play critical roles in y...
Key Marketing Problems a Call Tracking System Can Solve
Reading Time: 3 minutes Call tracking is a feature in sales software that allows you to track information abo...
Email marketing in 2020: Four key things that made the difference
30-second summary: A lot of debate has been going on as regards whether businesses should reduce or increase ...
The 4 Key Differences Between Thought Leadership and Content Marketing
November 13, 2020 7 min read Opinions expressed by Entrepreneu...
20 Fascinating Chatbot Applications Across Six Key Industries | #customersupport #supporticket
What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Ch...